Job Description
Mission : To lead and to optimize clientelling performance.
- Lead and drive overall clientelling strategy across the entire Retail network and support in-store activations with the intent to drive prospect conversion, client upgrading, cross selling, repeat purchase and retention.
- Provide support and guidance for retail teams in all clientelling activities with a strong focus on top client segments and sales contribution.
- Lead, motivate, train and coach retail teams for optimizing clientelling performance and achieving client KPIs and sales goals.
- Plan, development and implement clientelling programmes in conjunction with Boutique Managers.
- Analyze and interpret market and client performance reports.
- Adhere to brand grooming standards to display a professional demeanor.
Job Requirements
- At least 5 years of relevant clientelling experience.
- Previous store experience preferred with deep understanding of retail operations and CRM.
- Strong leadership, interpersonal and stakeholder engagement skills.
- Strong communication skills and excellent organizational skills.
- Dynamic with knowledge of the local luxury market trends.
Benefits
- Dental / Optical Benefits
- Medical Benefits
- Staff Purchase & Complimentary Products
- Long Service Awards
- Training Opportunity & Professional Development
Working Schedule
- Rotational shift work.
- Required to work during weekend & Public Holidays.
