Collaborate with ophthalmologists and staff to ensure optimal utilization of our products, including premium IOL solutions.
Assist with product installations and trials, while providing comprehensive training, demonstrations, and on-site support to healthcare professionals to ensure effective use and successful adoption by clients.
Provide in-theatre support during surgical procedures involving premium IOL implants to ensure proper product usage and gather clinical insights.
Develop and maintain strong relationships with key stakeholders and customers in the ophthalmology field by providing timely support, resolving inquiries, and ensuring consistent after-sales follow-up.
Develop a deep understanding of the company's product portfolio, including premium IOL technology, and stay updated on industry advancements and new technologies.
Work closely with the sales team to identify opportunities, support account development, and contribute to achieving sales objectives.
Undertake any additional duties or responsibilities as assigned by the superior/management when required to support the department objective.
Monitor market trends and competitor activities to provide strategic insights.
Support marketing initiatives by participating in product launches, workshops, exhibitions, and other promotional activities.
Maintain accurate and detailed documentation of support activities, customer interactions, and product feedback.
Contribute to continuous improvement by providing insights and recommendations based on customer feedback.
Travel to customer sites as required for training and support activities.
Pre-Requisites (Qualifications & Experience)
Possess a Bachelors Degree in Optical/Optometry/Ophthalmology/Medical Science/Life Science or equivalent.
Minimum 1-2 years of relevant working experience; high-caliber fresh graduates are encouraged to apply.
Strong problem-solving, technical, and communication skills.
Excellent teamwork and interpersonal abilities.
Self-motivated, result-oriented, and capable of working independently with minimal supervision.
Willingness to travel extensively and possess own transportation.
