Cloud Operation Specialist (non-coding)

Industry Focus: A technology services provider operating in the cloud, SaaS, managed service provider (MSP), or web hosting ecosystem.

Work Environment: A structured, process-driven workplace centered around operational excellence, administrative efficiency, and customer coordination rather than software development or coding.

Regional Operations: Based in Malaysia (budgeting RM 6,000 - RM 8,000) and supporting a client base requiring daily bilingual operations in Mandarin and English.

Education: Bachelor's Degree in IT, Computer Science, Business Information Systems, or a related field (CGPA 3.5 or above preferred).

Experience: 2-3 years of hands-on experience in cloud operations or tech-related operational roles.

Language Proficiency: Proficient in reading, writing, and speaking both Mandarin and English fluently.

Domain Exposure: Background working with Cloud Vendors, Resellers, MSPs, SaaS, Web Hosting, or AWS/GCP/Azure environments.

Core Competencies: Non-coding/non-developer mindset, strong attention to detail, comfort with process-driven tasks, and operational ownership.

Leadership & Availability: Leadership potential to mentor team members and flexibility to handle urgent customer issues outside standard working hours when necessary.

Account Operations Management: Oversee the full client account lifecycle, including setup, invitations, activations, suspensions, reactivations, and quota configurations.

Billing & Financial Operations: Manage operational billing, generate invoices, monitor prepaid customer balances, and process top-up adjustments.

Contract Administration: Review operational and service-related contracts for accuracy and compliance.

Cross-Functional Coordination: Liaise between customers, internal departments, and third-party vendors to resolve operational issues promptly.

Leadership & Process Optimization: Guide daily operational efficiency within the team, mentor peers, and ensure high execution accuracy.