A Cloud Operations Manager oversees the day-to-day management, performance, and reliability of an organization's cloud infrastructure. They ensure cloud environments run smoothly, securely, and cost-effectively while supporting business needs.
Responsibilities
- Overall responsibility for the day-to-day operations of managing Cloud Services including deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services.
- Ensures timely liaison with vendors regarding problems, fixes, and required enhancements
- Drive technical innovation and efficiency in infrastructure operations via automation and orchestration
- Create and maintain automated monitoring and reporting of cloud infrastructure health, performance and cost control
- Manage the monitoring, updating, optimization, redundancy, stability of cloud systems
- Oversees and directs the timely evaluation, qualification, and implementation of new services, tools and related appliances as it pertains to the Cloud environment
- Responsible for performance management, service and client experience coaching, training and development of employees
- Ensures the team is up-to-date on product functionality, tools, industry trends and best practices
- Evaluate the performance of the department processes, report Key Performance
- Indicators, get customer feedback, keep abreast of the best practices, recommend adjustments and implement changes
Qualifications
- At least 8 Years of experience in IT industry, having worked on architectural design, optimizations, and performance tuning. Having good understanding of micro services architecture, deployment design, networking architecture.
- Exposure to cloud is an added advantage.
- 5 years or more of IT Service Management, data center, server, and storage management, virtualization, networking, systems management, and/or project management are recommended
- Professional with experience leading large complex enterprise-wide infrastructure projects/programs with multiple interfaces and/or 3rd parties
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills in English
- AWS or Azure Certification is a major asset
- Knowledge of containers, orchestration tools, and container management is an asset
