Cloud Operations Team Lead (1 headcount)

Location: Kuala Lumpur, Malaysia

Department: Corporate / Compliance

Reporting To: COO / Management

Job Summary

This role is suitable for candidates from:

1. Cloud vendors / cloud resellers / MSP environments
2. AWS / GCP / Azure operational background
3. Internet / SaaS / hosting / tech-related operational environments

What we are looking for:

1. 2-3 years of operational experience
2. Familiar with cloud account operations, billing, invoices, customer coordination, or vendor operations
3. Strong sense of responsibility and ownership
4. Able to multitask and work in a fast-paced environment
5. Good communication and coordination skills
6. Leadership potential is a plus

Academic results are not our main priority. We value:

1. Working attitude
2. Execution capability
3. Stability
4. Ability to learn and adapt

Please share candidates who are:

1. Hands-on
2. Mature in handling operational matters
3. Willing to grow long term
4. Comfortable working in a structured and evolving environment

. We are not looking for purely administrative/customer service profiles without operational ownership.

. Candidate must have experience in cloud operation that involves in customer management, billing, incentive program and leadership skill (bonus)

Additional Info

A. FlexiBenefit Program (Effective Jan 1, 2026)

1. Annual post-tax budget of RM 3,000 per eligible employee
2. Customizable across five categories:
3. Health & Medical Wellness
4. Learning & Development
5. Sports & Fitness
6. Family & Lifestyle
7. Work Efficiency & Commuting
8. Available upon successful probation completion.

B. Hybrid Work Benefit

1. Business Development roles: Fully remote upon confirmation
2. Solution Architects, Technical Account Managers, Operation Specialist, Cloud Operations Team Lead , Compliance Executive / Compliance Specialist :
3. Upon confirmation: 4 days in-office + 1 remote day
4. After 1 year + strong performance (Grade B+): 3 days in-office + 2 remote days
5. Highlights: Structured flexibility, work-life balance, and performance-based progression.

C. Additional Benefits

1. Flexible clock-in time
2. Annual Leave: 14 days (years 1-5), 20 days (year 6 onward)
3. Medical insurance (outpatient & hospitalization)
4. Clear career progression & promotion opportunities
5. Office within a 10-minute walk from public transportation