Engaging in debt-related conversations with customers and formulating a customized repayment strategy to facilitate settling their outstanding balances.
Manage customers repayment obligations and motivate timely repayments through outbound collections & recovery calls.
Proactively achieve/ exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
The focal point for customer enquiries relating to repayment on overdue accounts.
Requirements:
Possess minimum SPM or equivalent.
Experience in collections or in a call centre background is a plus.
Possesses strong interpersonal skills and is able to thrive in a dynamic work environment.
Have good composure and showcase excellent problem-solving solving skills.
Excellent in both written and verbal communication in English and Malay. Fluency in Mandarin is a plus.
