Collection TL

Job Responsibilities:

• Lead and manage the collections team to ensure timely and effective recovery of overdue accounts, driving cash flow and team performance.
• Coach and develop team members on negotiation, communication, and collection best practices.
• Oversee dispute resolution by collaborating with Sales, Billing, Customer Service, and Legal teams to ensure quick issue closure.
• Analyze delinquent accounts and implement strategies to minimize risks and prevent recurring delinquencies.
• Monitor collection KPIs, maintain accurate documentation, and ensure compliance with company policies and audit standards.
• Manage escalated accounts, including legal or liquidation cases, coordinating with relevant stakeholders.
• Foster strong cross-functional relationships to improve customer satisfaction and streamline collection processes.

Requirements:

• 3-5 years in collections or credit control, with at least 1 year in a leadership role.
• Bachelor's degree in Finance, Accounting, Business Administration, or equivalent.
• Strong knowledge of O2C processes, ERP systems, and collection strategies.
• Excellent communication skills in English and Bahasa Malaysia; Mandarin is a plus.
• Proven leadership ability with strong analytical, problem-solving, and stakeholder management skills.
• Results-driven, positive, and team-focused mindset.