Collections Control Analyst

Maxis Communications

1-3 Years

Malaysia

Early Applicant

Posted 3 days ago
Be among the first 10 applicants

Job Description

Are you ready to get ahead in your career

We want to empower you to turn your ambitions into achievements.
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical

Responsible for performing daily reconciliation of collections across assigned payment channels to ensure all funds are accurately banked, accounted for, and recorded. The role investigates and resolves reconciling items, liaises with internal and external stakeholders, ensures compliance with collection controls and SLAs, and promptly escalates exceptions or potential fraud cases.

What You Will Do

Perform daily reconciliation of collections using MS Access and other reconciliation tools
Ensure all collections are accurately matched, banked, and accounted for
Investigate, follow up, and resolve reconciling items, discrepancies, shortages, and variances within agreed timelines
Liaise with banks, dealers, operators, and internal stakeholders to resolve outstanding issues
Monitor assigned reconciliation portfolios and maintain accurate records of outstanding items
Escalate non-banking exceptions, control breaches, and potential fraud cases promptly
Ensure compliance with collection processes, internal controls, and SLAs
Prepare reconciliation reports and support audit and control requirements
Identify opportunities to improve reconciliation efficiency and control effectiveness

What you need to have for this role:

Bachelor's Degree in Accounting, Finance, Business, or a related field
1-3 years of experience in reconciliation, finance operations, collections, or banking operations

Skills & Knowledge:

Proficient in MS Access, Excel, and Microsoft Office applications
Strong analytical, problem-solving, and attention-to-detail skills
Good stakeholder management and communication skills
Ability to work independently, manage multiple priorities, and meet tight deadlines
Knowledge of reconciliation processes, financial controls, and fraud risk management is an advantage

What's next

Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.