About The Team
As a member of the loan collection & recovery team, you will be responsible for handling outbound phone calls and negotiating payments with customers. This involves achieving set collection targets, following up on arrears, and responding to customer inquiries regarding their accounts and finance charges. Your role includes monitoring collection status and processes, investigating cases for efficient collection activities, and managing delinquent accounts in alignment with KPIs and overall collection goals.
Job Description
- Conduct reminder calls to delinquent customers to regularize their overdue payments.
- Negotiate with customers to establish acceptable repayment plans and composite settlements.
- Resolve customer issues and complaints within stipulated time frames.
- Provide appropriate remedial actions, including reviewing accounts and pursuing effective legal actions for debt recovery to minimize losses.
- Ensure all collection and recovery actions comply with corporate guidelines and collection policies.
- Perform administrative duties, manage payment arrangements, and monitor accounts.
Requirements
- Bachelor's degree in finance, accounting, or a related field.
- At least 1 - 3 years of experience in managing delinquent accounts.
- Meticulous with strong attention to detail, goal and result-oriented.
- Possess a positive attitude, confidence, self-motivation, and prompt follow-up skills.
- Strong written and verbal communication skills; proficient in both English and Mandarin.
- Ability to thrive in a fast-paced environment.
- A team player capable of working independently.
