About the Role
We're hiring a Collections Specialist to ensure timely payments from our customers. In this role, you'll be both a customer advocate and a financial stewardengaging with customers to renew their contracts, addressing billing issues, and securing on-time payments.
You'll work closely with Sales, Customer Success, and Finance to keep customers happy, contracts up to date, and cash flowing.
What You'll Be Doing
- Monitor accounts receivable (aging reports) and follow up with customers on outstanding invoices or payment issues to facilitate quick resolutions.
- Pursue customer collections on a daily basis with a strong focus on delivering excellent customer service.
- Take proactive steps to resolve customer cases in a timely manner.
- Continuously improve our collections playbookrefining email templates, recommending policy changes, and enhancing the customer experience while reducing DSO.
- Collaborate with Account Executives and Customer Success Managers on account strategies, and with Finance on invoicing and payment processing.
- Manage a portfolio of customer renewalssend timely renewal notices, negotiate contract terms and pricing, and secure renewals before expiration.
About You
- Exceptional interpersonal skills with the ability to build strong customer relationships.
- Outstanding written and verbal communication skillscapable of negotiating pricing and handling sensitive billing conversations with a friendly, solutions-oriented approach.
- Strong time management and organizational abilities to handle a high volume of accounts effectively.
- Fluent in English.
