Collections Specialist

Payment Resolution Expertise Enhancing Modern Healthcare Finance

Work within a healthcare payments platform built on trust, consistency, and compassionate financial care. Your expertise ensures overdue balances are resolved with fairness and respect, empowering patients to stay on track without fear or confusion. For collectors who believe numbers matter-but people matter more-this is a rewarding place to bring financial stories to a supportive ending.

Job Description

Be part of our client's team as a Collections Specialist, helping patients navigate overdue balances with care and professionalism. You'll facilitate payment arrangements, manage sensitive conversations, and safeguard financial integrity while delivering a patient-first collections experience. Your ability to balance empathy with compliance ensures positive outcomes for both patients and healthcare partners.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Onsite, Kuala Lumpur

Exciting Perks Await!

• Day shift schedule
• Fixed weekends off
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

• 3-5 years of experience in collections, credit control, or customer service within financial services or healthcare collections
• Strong interpersonal and communication skills, with the ability to handle sensitive and difficult conversations professionally
• Empathetic, patient-focused approach while remaining firm, compliant, and solutions-oriented
• Effective conflict resolution and negotiation skills to achieve fair, win-win outcomes
• Highly organized with strong attention to detail, documentation accuracy, and follow-through
• Resilient under pressure with the ability to manage challenging customer interactions
• Understanding of financial hardship processes, compliance requirements, and industry regulations
• Proficiency in CRM or collections systems, with familiarity in payment plans, healthcare billing, or financial services considered an advantage

Your Daily Tasks

Patient Collections & Support

• Contact patients regarding overdue or missed payments via phone, email, and SMS
• Work with patients to resolve arrears by offering tailored repayment options within policy guidelines
• Handle hardship enquiries with empathy and escalate to management when appropriate
• Maintain accurate and detailed records of all collection activities in the NetSuite CRM system

Compliance & Process Excellence

• Adhere to all relevant compliance frameworks (privacy and financial services regulation)
• Follow internal policies and procedures for collections, hardship, and dispute resolution

About the Client

Transforming Financial Care with Compassion.

Our client redefines payment solutions in the healthcare sector by blending technology with empathy. Their innovative financial platform supports patients and healthcare providers in managing payment plans seamlessly and responsibly. With a strong focus on compassion, transparency, and trust, they are shaping a future where financial care feels as personal as medical care.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Ou organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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