Supports the Customer Service Manager in overseeing daily customer service operations, sales administration, and order fulfilment activities to ensure timely and accurate service delivery.
Coordinates closely with internal departments to manage order progress, resolve issues, and support VIP customer requirements while maintaining service standards and compliance.
Supervises and guides the customer service team, monitors performance and KPIs, and supports staff development and SOP implementation.
Contributes to process improvement initiatives, reporting, and data analysis to enhance operational efficiency and customer satisfaction.
Requirements:
Candidate must possess at least Degree in Business Management or equivalent.
At least 5 years of experience in customer service
Familiar with SAP or ERP systems
Strong leadership and team coordination.
Good communication and customer-handling skills.
Required language(s): English, Bahasa Malaysia, Mandarin with excellent written & communication skills.
