- Opportunity to work in a collaborative environment
- Join a team that values problem-solving, and continuous improvement.
About Our Client
Our client is a globally recognised business, focusing on creating indulgent frozen dessert products for a mass market audience. With a strong international presence, it operates across retail and food service channels, offering a range of formats designed to enhance everyday consumption experiences.
Part of a broader portfolio of established brands, it leverages product innovation, brand positioning, and wide distribution to maintain a leading position in its category. Its approach centres on combining product quality with consistent branding, delivering accessible yet differentiated offerings across diverse markets worldwide.
Job DescriptionThe Successful Applicant
- Customer Coordination & Operations
- Support day-to-day customer-related operations to ensure continuity during system transition
- Work closely with Key Account Managers (KAMs) and sales teams to track customer readiness and key milestones
- Coordinate communication between internal teams and customers to ensure alignment and timely execution
- Support resolution of operational issues related to orders, onboarding, and customer processes
- Customer Onboarding & Data Readiness
- Support customer onboarding activities, ensuring accurate setup for ordering and payment processes
- Manage and validate customer master data (e.g. pricing, terms, product mapping) to ensure accuracy
- Identify and resolve data gaps or inconsistencies that may impact order processing or billing
- Coordinate EDI setup and testing with customers and relevant stakeholders
- Cutover & Go-Live Preparation
- Track customer readiness for system go-live, including onboarding completion and data accuracy
- Support coordination of stock build-up and order readiness during transition periods
- Ensure contingency plans (e.g. manual order processes) are in place where required
- Monitor contract and trade term readiness to ensure smooth business continuity
- Post Go-Live Support (Hypercare)
- Monitor order processing and customer transactions after system launch
- Identify and troubleshoot issues related to orders, invoicing, or customer setup
- Coordinate with internal teams to resolve issues quickly and minimise disruption to customers
- Change & Process Support
- Support communication of new processes and ways of working to sales teams and users
- Assist in preparing documentation, training materials, and user guides
- Maintain dashboards and trackers to monitor progress, risks, and key milestones
- Identify risks or delays and follow up with stakeholders to ensure timely resolution
- Bachelor's degree in Business, Supply Chain, Finance, or related field
- 2-4 years of experience in sales operations, key account support, customer operations, or related roles
- Basic understanding of order management, invoicing, and customer processes
- Strong coordination and stakeholder management skills (including external customers)
- High attention to detail, particularly in data and transaction accuracy
- Strong communication and follow-up skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Excel and PowerPoint
- Experience with ERP systems, EDI, or system implementation projects is an advantage
- Experience in FMCG or high-volume environments is preferred
What's On Offer
- Contract: 12 Months
- Hybrid working arrangement
- Hands-on exposure to a large-scale ERP transformation project
- Experience working across cross-functional teams and business processes
- A dynamic, fast-paced environment with strong learning opportunities
Contact:
Quote job ref: JN-062026-7050216
