Community Associate (Front Desk) OPIS Co-Working Space, Taman Desa
We're looking for a friendly and driven Community Associate to be the face of our coworking space. You'll manage the front desk, assist members, handle daily operations, and support tours & sales.
Key Responsibilities
1. Front Desk & Reception
- Welcome members, guests, and walk-ins with professionalism.
- Manage check-ins, visitor registrations, calls, WhatsApp enquiries, and emails.
- Keep the reception area clean, organised, and welcoming.
2. Member Relations & Community Support
- Build positive relationships with members.
- Assist with printing, meeting room bookings, mail handling, and workspace issues.
- Support community events, workshops, and networking activities.
- Ensure members follow house rules and centre guidelines.
3. Workspace Operations
- Ensure common areas, meeting rooms, and offices are clean and ready for use.
- Perform daily checks on WiFi, printer, coffee/tea station, air-conditioning, pantry, and supplies.
- Coordinate with cleaners, vendors, and maintenance teams.
- Handle mail and packages according to policy.
4. Sales Support & Tours
- Attend to enquiries and introduce membership plans.
- Conduct professional tours highlighting OPIS Coworking Space facilities and benefits.
- Assist with quotes, proposals, and follow-ups via WhatsApp/email.
- Support new member onboarding: activation, access cards, system setup, orientation.
5. Admin & System Tasks
- Manage sign-ups, renewals, and membership documentation.
- Update member info and usage in coworking software.
- Prepare daily/weekly reports (walk-ins, leads, occupancy, issues).
- Support billing checks, meeting room credits, and entitlements.
Job Requirements
- 12 years of experience in customer service, hospitality, reception, or coworking (preferred).
- Strong communication skills; friendly, professional, and confident.
- Fluent in English & Mandarin.
- Organised, detail-oriented, and able to multitask.
- Tech-savvy: WhatsApp, Google Workspace, coworking systems, basic IT support.
- Positive attitude, proactive mindset, and passion for helping people.
