Act as a key point of contact for guests and visitors providing a professional and friendly service as well as delivering an exceptional first impression
Serve as a primary resource in assisting guests within Colony; whether showing a guest to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks
Provide a great environment for our guests by taking pride in continually keeping Colony show ready by ensuring the lounges, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times
The Community Manager becomes an extension of our guest's team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, booking their meeting rooms, preparing their meeting rooms and ensuring that they are able to concentrate on their work, while we manage their office needs
Serve as a resource for guests seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner
Demonstrate a true passion for guest service by proactively seeking ways to surprise and delight our guests and guests, always going above and beyond.
Coordinate events at Colony
SELLING SERVICES
Contribute to the overall revenue of Colony by identifying opportunities and actively upselling/cross selling Colony's products and services, and by assisting our Sales team with tours and site visits
Ensures that all daily service charges are captured and entered into the billing system on a daily basis
Job Requirements
Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations.
Ability to communicate effectively and professionally in both local language and English (written and oral).
Professional communication skills with a high success rate in building and maintaining relationships.
Solid organisational skills, including the ability to prioritise and multi task in a demanding environment.
Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook and ability to operate basic office equipment.
Minimum 1-2 years full-time working experience
Candidates with hospitality experience and background preferred
Have own transport to travel to Mont Kiara.
Professional Skills
Professional communication skills – fluent in English (written and spoken)
Commercial/ results driven
Customer service
Personal Abilities
Accurate – Ability to perform work accurately and thoroughly.
Communication – Ability to communicate effectively with others using the spoken and written word.
Problem solving – Ability to find a solution for or to deal proactively with work-related problems.
Technical Aptitude – Ability to comprehend complex technical topics and specialized information.
Working Under Pressure – Ability to complete assigned tasks under stressful situations.
Agile – Ability to deal with shifting priorities and issues inherent in a young company
Passionate – A desire and passion to beat the competition and win
Pragmatic - Ability to be hands-on as well as strategic and be a trouble-shooter when the business need deems it appropriate to do so.
