Job Overview
We're looking for a passionate and player-focused Community Operations Specialist to manage and grow the MLBB Malaysia community. You'll be responsible for community engagement, moderation, player feedback, community activities and community insights, helping to create a positive and engaging experience for Malaysian players.
Key Responsibilities
Community Operations & Engagement
- Manage and engage MLBB Malaysia's community platforms, including Discord, Facebook Groups, WhatsApp, and other relevant channels.
- Plan and execute online and offline community activities to strengthen player engagement.
- Develop and maintain community SOPs, moderation guidelines, and engagement workflows.
- Work with moderators to ensure smooth daily community operations and a positive community environment.
Community Insights & Player Feedback
- Monitor community discussions, player feedback, and sentiment across platforms.
- Identify recurring concerns, emerging trends, and potential community issues.
- Consolidate player feedback into actionable insights for internal teams.
- Support game updates and campaigns by providing community sentiment and feedback reports.
Community Strategy & Localization
- Develop initiatives to grow and strengthen the MLBB Malaysia community.
- Identify opportunities to increase community participation and engagement.
- Ensure community initiatives are relevant to Malaysian culture, trends, and player behaviour.
- Collaborate with Marketing, Social Media, Game Operations, and other internal teams on community initiatives.
Requirements
- 1–3 years of experience in community management, community operations, customer engagement, or a related field.
- Passion for gaming, esports, or online communities.
- Strong communication skills in English and Bahasa Malaysia.
- Good understanding of gaming communities and platforms such as Discord, Facebook Groups, WhatsApp, Telegram, etc.
- Strong organizational, problem-solving, and interpersonal skills.
- Comfortable working with community data, feedback, and basic reporting.
- Able to work independently and manage multiple priorities in a fast-paced environment.
- Experience using AI tools such as ChatGPT, Claude, or Gemini to improve workflow, analyze feedback, or generate insights is an advantage.
Nice-to-Have
- Experience managing gaming or entertainment communities.
- Experience organizing online or offline community events.
- Experience working with moderators or community volunteers.
- Familiarity with social listening, sentiment analysis, or community management tools.
- Understanding of the Malaysian gaming and esports landscape.
