SUNRATE is a global payment and treasury management platform for businesses worldwide. Founded in 2016, SUNRATE has been recognised as a leading solution provider and has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge proprietary platform, extensive global network, and robust APIs.
With its global business headquarters in Singapore and offices in Hong Kong, Jakarta, London, and Shanghai, SUNRATE partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan. SUNRATE is also the principal member of Mastercard, Visa, and UPI.
The Compliance Manager is responsible for driving the growth and operational readiness of the Malaysia Compliance Operations Team. The role's primary KPI is hiring and onboarding, while also ensuring operational consistency, staff engagement, retention, and cross-departmental coordination.
What you'll be spending your time on:
Talent Acquisition & Headcount Delivery
- Own the end-to-end hiring process for the Malaysia Compliance Operations Team
- Work with Head of Compliance on roles, headcount planning, and hiring priorities
- Source, screen, and coordinate interviews; track hiring metrics to meet team expansion targets
Onboarding & Integration
- Coordinate onboarding logistics and ensure smooth integration of new hires
- Work with Team Leads to align training schedules and knowledge handovers
- Monitor early engagement and performance of new hires
Retention & Team Engagement
- Support retention strategies and staff development initiatives
- Act as first point of contact for team concerns and engagement
- Foster a positive, accountable, and high-performing team culture
Operational Oversight
- Supervise day-to-day activities of compliance staff in collaboration with Team Leads
- Ensure workloads are balanced, deadlines are met, and SOPs are followed
- Track team KPIs (productivity, quality, turnaround times)
Cross-Departmental Collaboration
- Liaise with HR, Operations, Product, Tech, and other business teams to support hiring and operational coordination
- Ensure resources and processes are aligned to enable rapid team growth
- Escalate cross-functional issues affecting hiring or operations
Reporting & Escalation
- Provide regular updates to Head of Compliance on hiring progress, team performance, and operational readiness
- Escalate operational challenges, resourcing gaps, or retention risks
For this role you'll also have:
- Proven experience in people management and compliance operations
- Strong organisational skills with ability to manage high-volume hiring in Malaysia
- Excellent communication and stakeholder management skills
- Strong attention to detail and ability to track metrics
- Collaborative mindset and ability to work effectively across departments
