Job Scope Summary:
As a Concierge you are responsible in handling the guest's luggage's, couriers, and welcome all guests at the entrance of the Hotel. To provide any services that may be requested by the guests and to ensure that information is readily available, to deliver exceptional experiences to guests.
Key Responsibilities:
- Luggage Assistance: Greet guests on arrival and departure, assist with luggage handling, storage, and room transfers while following security procedures and coordinating with Front Office.
- Parcel & Courier Handling: Deliver messages, parcels, mail, and newspapers promptly to guest rooms and manage parcel wrapping services.
- Transportation Support: Arrange taxis, e-hailing, shuttle services, and buggy transfers. Assist with luggage loading/unloading and maintain hotel vehicles.
- Guest Service: Provide warm, professional service, assist with inquiries and special requests, escort guests to rooms, and explain room facilities.
- Local Knowledge: Offer accurate information about hotel facilities, daily events, promotions, and nearby attractions, transportation, and activities.
- Reservations & Arrangements: Recommend dining and entertainment options, make reservations, book tickets/tours, and manage special guest requests or changes efficiently.
- Physical & Grooming Standards: Able to lift heavy luggage, stand for long hours, and maintain a neat, professional appearance at all times.
- Communication & Coordination: Work closely with other departments and external vendors to ensure smooth guest experiences and maintain proper records.
- Safety & Security: Monitor lobby and guest areas, report suspicious activities, handle lost & found properly, and ensure equipment (buggies, wheelchairs, trolleys, etc.) is well maintained.
- Additional Duties: Manage inventory and stock, attend training sessions, and perform tasks assigned by Management to ensure exceptional guest service.
