Job Summary
The Senior Spare Parts Executive is responsible for managing the end-to-end spare parts operations for Consumer Electronics (Home Appliances) products. This role ensures spare parts availability, inventory accuracy, reverse logistics efficiency, and operational excellence by working closely with internal teams, warehouses, logistics partners, and authorized service providers to support after-sales service.
Job Responsibilities
Spare Parts Operations
- Manage spare parts planning, allocation, and replenishment to ensure adequate inventory for Home Appliances after-sales service.
- Monitor spare parts inventory, stock movement, aging, and consumption to maintain healthy inventory levels.
- Coordinate urgent spare parts fulfillment to minimize service turnaround time (TAT).
- Monitor critical spare parts shortages and work with regional and headquarters teams on replenishment plans.
Reverse Logistics Management
- Manage defective spare parts return (RMA) processes from service providers to warehouse and headquarters.
- Monitor return compliance and ensure timely return of defective spare parts according to company policy.
- Coordinate spare parts inspection, segregation, refurbishment, disposal, or overseas return when required.
- Investigate return discrepancies and drive corrective actions.
Warehouse Operations
- Coordinate daily warehouse operations related to Home Appliances spare parts receiving, storage, picking, packing, and shipping.
- Ensure inventory accuracy through cycle counts, stock reconciliation, and physical inventory audits.
- Support warehouse process optimization and improve operational efficiency.
- Work closely with warehouse teams to ensure proper inventory control and storage practices.
Service Provider Management
- Serve as the main operational contact for authorized service providers regarding spare parts operations.
- Support service providers on spare parts ordering, returns, inventory issues, and system-related inquiries.
- Monitor service provider inventory performance and spare parts utilization.
- Ensure compliance with spare parts policies, SOPs, and operational KPIs.
Cross-functional Coordination
- Collaborate with Home Appliances After Sales, Customer Service, Technical Team, Logistics, Warehouse, Procurement, Finance, and Regional Supply Chain teams.
- Coordinate with headquarters on spare parts supply, product launches, inventory planning, and operational issues.
- Support new product introductions by ensuring spare parts readiness and operational setup.
Process Improvement & Reporting
- Monitor operational performance and analyze inventory, return, and service data.
- Prepare reports and provide recommendations to improve spare parts operations.
- Support SOP optimization, system enhancements, and cross-functional improvement projects to enhance operational efficiency.
Job Requirements
- Bachelor's Degree in Supply Chain Management, Logistics, Engineering, Business Administration, or related field.
- 3–5 years of experience in spare parts operations, after-sales service, supply chain, or warehouse management.
- Experience in Consumer Electronics or Home Appliances after-sales operations is preferred.
- Strong knowledge of inventory management, reverse logistics, and warehouse operations.
- Proficient in Microsoft Excel and ERP/WMS systems.
- Strong analytical, communication, and stakeholder management skills.
- Ability to work in a fast-paced, cross-functional, and multinational environment.
