Contact Center Solutions Engineer

Lenovo

Petaling Jaya, Selangor

3-5 Years

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Posted a month ago
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Job Description

What You'll Do:

Design, configure, and manage Genesys platforms (Cloud or Engage)
Build and maintain IVR flows, ACD logic, call routing, and CTI integrations
Integrate Genesys with CRM tools like Microsoft Dynamics
Monitor system performance and improve voice infrastructure reliability
Partner with global teams to deliver scalable, user-friendly solutions
Provide expert guidance on contact center architecture and voice strategy

What You'll Bring:

3+ years of experience in contact center systems or voice platforms
Strong hands-on experience with Genesys (Cloud/Engage)
Good grasp of telephony (IVR, SIP, VoIP, SBCs, etc.)
Experience integrating with CRMs (especially Dynamics)
Understanding of agent operations, call flows, and KPIs
Excellent problem-solving and cross-team collaboration skills
English fluency; Mandarin is a plus

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Team Leader /Technical Leader

Function:

Employment Type:

Full time

Nationality:

Malaysia

About Company

Lenovo

Lenovo is a global technology company headquartered in Beijing, China, and Morrisville, North Carolina, USA. It is one of the world’s largest manufacturers of personal computers, known for its ThinkPad laptops, IdeaPad series, and Legion gaming systems. Lenovo also produces smartphones, tablets, servers, storage devices, and smart home products. The company is known for its innovation, strong R&D capabilities, and a significant presence in both consumer and enterprise markets.

Job ID: 115544437

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