Job Description
Bring your career aspirations to life with AIA!Responsible for handling customer inquires via telephone, email, or online platform.
1.Attend to inbound call, email and fax enquiries regarding claims, letter of guarantee request and policy member maintenance, received from corporate clients (Insured Employees/Members, HR personnel, Agents, Brokers).
2.Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently.
3.Update enquiry details and claim documents into system.
4.Issue Letter of Guarantee to panel hospital and insured member.
5.Delivering and maintaining minimum customer service standard as set by the company.
6.Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
7. Preferable 3 to 4 years of experience in customer service in call centre environment / healthcare / insurance industries.
About Company
AIA Group Limited, often known as AIA , is a Hong Kong-based American multinational insurance and finance corporation. It is the largest public listed life insurance and securities group in Asia-Pacific. It offers insurance and financial services, writing life insurance for individuals and businesses, as well as accident and health insurance, and offers retirement planning, and wealth management services, variable contracts, investments and securities.
