Contact Centre Consultant (Inbound) MY & Upcoming Walk-in Interview

Fresher

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Early Applicant

Job Description

Contract period: 1 year

Office location: CIMB Hub, No.26, Jalan Sultan Ismail, 50450, Kuala Lumpur.

Candidate is required to work on 24-hour-rotation shift.

Walk-in Interview Details:

Date :

Time : 10.00 am to 3.30 pm (*break time : 1pm - 2pm)

Venue : CIMB Hub @ Kenanga International Building, Level 14, No.26, Jalan Sultan Ismail, 50450, Kuala Lumpur.

Kindly bring along your latest resume and educational certificates (SPM, Diploma, Degree, etc).

See you there !

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Key Responsibilities

Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines.
Perform the required verification prior to proceeding with updating of customer's information, fulfilling customer's requests or providing account information as requested by customers.
Identify and escalate complex/unresolved case to relevant parties.
Update customer on case status and outcome through phone.
Ensure calls are appropriately logged and supported by proper documentation as required.
Make outbound calls to customers as per standard operating procedures for identified processes.

Job requirements

Computer Literacy (Essential): Proficient in MS Office (Word, PowerPoint, Excel) & Standard computer operating systems (MS Windows).
Communication Skills - Conversational (Essential): Ability to listen, probe and understand customer issues/requirements. Ability to communicate effectively with customers using appropriate, clear and concise language.
Communication Skills - Written (Essential).
Language Skills (Essential): Fluency in English language (Verbal & Written), Fluency in Bahasa Malaysia (Verbal).
Applicable to Malaysian citizen only.

*Fresh graduates are encouraged to apply.

*Only shortlisted candidates will be notified.