Contact Centre Executive

Currently we are looking Junior Contact Centre with basic salary RM1700, gross salary up to RM3000 (with OT). Fresh graduate with service oriented or retail experience include part-time are eligible to apply.

Kindly find the Job Desc below:

Job Purpose: Handling and managing DMP Payment Care via outbound call to minimise delinquent and maximise regularised accounts in line with the expectation of management. Providing accurate information and resolution via first call resolution approach in a highly professional and quality customer service to customers.

Job Descriptions:

1. To conduct outbound call and negotiate repayment with DMP customers based on listing provided by HDMD on daily basis. 2. Explain and advice customer on the DMP account status, outstanding arrears, and any relevant information

3. Negotiate acceptable payment plans and deadlines to resolve month in arrears amount based on payment simulation provided by HDMD.

4. To meeting the daily target of call performance by upholding professional standard, and call ethics as per standards.

5. To record customer information and queries for each call attended in the customer relationship management system / dunning call for record keeping purposes.

6. To report/escalate customer's complaints / service request or any matters arising promptly to technical team for further actions

7. To perform any ad-hoc tasks as and when required by the Supervisor/Section Head/Head of Department.