Content Moderator (Mandarin/Cantonese, Remote)

Responsibilities:

• Monitor and moderate user-generated content, such as comments, and publisher-generated content according to preset customer guidelines.
• Approve or reject content/comments based on compliance with customer guidelines.
• Stay informed about news and current affairs, especially in international markets like the US.
• Identify gaps and gray areas in policies and guidelines based on real-world data.
• Document and store edge cases and nuanced examples among moderated content to create reference repositories.

Requirements:

• Degree in journalism, communication, Chinese language, or a similar field.
• 2 to 3 years of experience as a content moderator, social media moderator, or equivalent newsroom experience (print/digital/TV).
• Familiarity with news and media editorial policies.
• Fluent in Mandarin/Cantonese language, both oral and written, with excellent comprehension skills in Business English.
• Ability to work under pressure and make sound judgment calls.