Job Summary
Join our dynamic team as a Content Moderator [Mandarin Speaker] where you will play a crucial role in ensuring the safety and integrity of our online platforms. Utilize your Mandarin language skills to translate and interpret content ensuring compliance with our brand safety guidelines. This entry-level position offers a unique opportunity to work in a rotational shift environment providing support to our global operations.
Responsibilities
- Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines
- Gaining full understanding and in-depth knowledge of client policies and guidelines
- Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
- Identifying improvement opportunities and solutions to problems
- Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside of the established policies
- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
- Ensure on meeting daily KPIs
- Ensures that the process is followed correctly in Service Operations
- Ability to learn to work with customer internal tools
- Maintain a high degree of confidentiality while meeting strict deadlines
Other Requirements
- Willing to work in 24x7 environment
- Proficient in both Mandarin and English is mandatory.
- Should be comfortable working with explicit & sensitive content
- Ability to manage critical situations with minimum supervision
- Good interpersonal and communication skills
- Ability to perform in adverse situations.
