Key Accountabilities
- Manage day to day operations of the TM&CL programs, including direct oversight of the managed service providers (MSP) to drive a good user experience.
- As a key member of the Excellence and Experience team, provide proactive support to end users through providing quick resolution to end program queries encompassing processes, strategies, systems and the organization.
- Build strong internal stakeholder relationships through supporting cross functional teams that address and resolve complex issues.
- Develop and deploy program management training and awareness sessions supporting existing needs and new initiatives.
- Act as SME to lead key delivery initiatives including new country and business unit implementations and strategic deployments.
- See opportunities to improve Procurement operations and processes through running improvement and innovation initiatives.
- Monitor and measure effectiveness of day-to-day MSP performance, interfacing back to bp's internal businesses and stakeholders.
- Develop and own working relationships with users across the wider bp businesses.
- Required participation to deliver a 24/7 coverage to handle to conclusion, any incidents impacting bp employees. Requires adherence to bp's HSSE policies, bp Incident Management Plans and direction provided by Group Crisis & Continuity Management, Security/Group Health and on the ground Incident Management teams.
Essential Education
- An undergraduate degree (ideally in procurement or business) or equivalent experience
- Minimum 4 years-experience in a global contingent labour or travel program management role
- Strong project management and problem-solving skills
- Experience in delivering communication and change management plans and campaigns.
- Experience of working cross culturally and in an international environment
- Ability to communicate and influence across different levels in the organization
- Engaging and collaborative way of working
- Resilient and experienced in working in multifaceted environment
- Skilled in delivering customer service
- Proven experience in working through crisis situations (i.e. evacuations, locating travellers during an emergency incident, provide clear guidance and communication to employees impacted in an event, recovery to business-as-usual state)
Essential Experience And Job Requirements
- Business Requirements Analysis-Draw insights and engages with relevant stakeholders to build consensus on opportunities to drive value based on analysis. Identifies partner roles and responsibilities and establishes how decisions will be made. Summarizes and prioritizes requirements to provide a clear understanding of the business needs vs wants.
- Supplier Management-Implements processes and approaches to continuously improve levels of supplier performance. Delivers performance improvement through application of standard process.
- Supplier Relationship Management-Develops strategic supplier relationships to deliver value improvements for the business. Builds behaviours and ways of working that have mutual benefit.
- Influencing-Proactively handles a wide range of stakeholders to overcome resistance and achieve a successful result from projects. Varies communication to address specific partner needs and to gain commitment and support.
- Relationship Management- Takes full ownership of engagement issues with partners, monitors relationships and acts on relevant feedback. Maintains, develops and leverages long term strategic relationships with key senior-level representatives of relevant internal and external organizations and professional groups
Desirable criteria
- 4 years of TM&CL service delivery experience
- Strong customer service competence – ability to balance perspective including compassion to customer and issue resolution with supplier
- Solid understanding of TM&CL supply chains
- Knowledge of SAP Fieldglass vendor management system
- Working knowledge of bp accounts payable / support processes including vendor set up
- Experience of implementing and handling effective business change
- Working knowledge of procurement category management and project Management
- Performance Bias (skillful application)
- Partnering & Teamwork (expert)
- Good decision making (skillful application)
- Innovation (skillful application)
- Financial foresight (basic application)
- Health, Safety, Security and Environment (HSSE) Skills (skillful application)
At bp, we provide the following environment and benefits to you:
- A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
- Possibility to join our social communities and networks
- Learning opportunities and other development opportunities to craft your career path
- Life and health insurance, medical care package
- And many other benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.
