Job ID
284469
Posted
15-Jul-2026
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Data Centers
Location(s)
Johor Bahru - Johor - Malaysia
About The Role
As a Contract Support Associate at CBRE, you will play a key role in ensuring the smooth delivery of facilities management services by providing operational, financial, and administrative support to our account teams. You will collaborate closely with clients, vendors, and internal stakeholders to ensure contractual obligations are met while delivering excellent customer service and driving operational efficiency.
Key Responsibilities
- Serve as the primary point of contact for client inquiries, ensuring timely resolution and high-quality service delivery.
- Support the day-to-day administration of contracts, ensuring all services are delivered in accordance with contractual requirements.
- Coordinate reactive and planned maintenance works, including vendor onboarding, scheduling, and subcontractor documentation.
- Manage quotations, purchase orders, work orders, and service requests while ensuring accurate and timely processing.
- Review invoices, verify cost centre allocations, and support billing activities, including margin calculations, invoice preparation, and submission to clients.
- Partner with site teams and finance to ensure accurate processing of purchase orders, quotations, accounts payable, accounts receivable, and open purchase orders.
- Review and validate maintenance billing and project invoices in line with contractual agreements and company policies.
- * Prepare and support monthly operational and financial reporting, including Contract Reviews and Business Unit Reviews.
- Maintain Health, Safety, Environment & Quality (QHSE) documentation and support compliance with HSE policies, reporting requirements, and company procedures.
- Analyse operational and financial data to identify trends, resolve issues, and recommend process improvements.
- Support continuous improvement initiatives by identifying opportunities to enhance operational efficiency, cost savings, and service quality.
- Build and maintain strong working relationships with clients, vendors, and internal stakeholders to ensure successful account delivery.
Requirements
- Diploma or equivalent qualification with at least 3–4 years of relevant experience in contract administration, facilities management, or a related field.
- Experience handling purchase orders, invoices, billing, quotations, and vendor management.
- Excellent analytical, problem-solving, and organizational skills with strong attention to detail.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Strong communication and stakeholder management skills with a customer-focused approach.
- Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Comfortable working with financial data, including calculations involving percentages, margins, discounts, and markups.
- A proactive, detail-oriented individual with a continuous improvement mindset.
Service line: GWS Segment
