Contract Writer, Group Internal Communications, Group Human Capital

Job Description:

• Editorial review and QA: Edit and proofread communications for accuracy, clarity, tone, British English and accessibility. Verify names, dates, figures and links before release.

• Advisory and strategic alignment: Establish the objective, audience and desired action, then advise on framing, channel fit, timing and risk. Sense-check against Maybank's priorities and the ROAR30 narrative.

• Employee-centred writing: Turn technical or jargon-heavy input into concise, scannable content that explains why it matters and what action is required.

• Content development: Draft leadership messages, speeches, talking points, articles, announcements, FAQs, campaign and event content and multi-channel adaptations.

• Creative partnership: Brief the Creative team, then review layouts for message hierarchy, readability, brand alignment and final-copy integrity.

• Delivery ownership: Run requests from intake to publication, meet agreed SLAs and flag risks early.

• AI-enabled productivity: Use approved AI tools responsibly to speed up research, drafting and adaptation. Validate every output and protect confidential information.

• Corporate reporting: Support Senior Writers on Annual Report and Sustainability Report content including data compilation and validation, stakeholder coordination, follow-ups and tracking of inputs and deadlines to ensure timely and accurate submissions.

Requirement:

• Experience: Solid experience in internal or corporate communications, journalism, editorial, copywriting, content or agency. Strong relevant portfolios also considered.

• Education: Degree or equivalent experience in Communications, Journalism, English, PR, Marketing or Media Studies.

• Writing craft: Excellent written and spoken English, sharp editing and proofreading, and range across leader, manager and frontline voices. Bahasa Malaysia an advantage.

• Judgement: Finds the core message, questions weak logic, spots reputational and governance risk, and translates strategy into employee language.

• Stakeholder management: Confident with senior leaders, subject-matter experts and designers under tight deadlines and competing priorities.

• Digital fluency and ways of working: Microsoft 365 and approved AI tools used with fact-checking and human review. Proactive, dependable and collaborative under pace.