The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.
Key Responsibilities
Portfolio & Roadmap Ownership
- Own and manage the assigned portfolio roadmap across Process Operations, Data, Finance Operations, Commercial, and Operations teams
- Prioritise, sequence, and track initiatives aligned to annual business goals
- Ensure timely delivery of high-impact initiatives with clear performance tracking
Operating Rhythm & Governance
- Establish and run regular cross-functional cadences including syncs, KPI reviews, and escalation forums
- Provide structured progress reporting and visibility to leadership on key performance indicators
Cross-Functional Alignment
- Drive alignment across teams on shared KPIs such as operating margin, tool adoption (ITO, SFA, DMS), and data centralisation
- Translate high-level business objectives into measurable, team-level targets
Project Delivery
- Coordinate end-to-end delivery of high-impact projects including process audits, SOP development, business continuity planning, insights generation, and sales-related initiatives
- Track milestones, manage dependencies, and ensure quality outcomes
Process & Operational Hygiene
- Monitor and improve core operational hygiene through process reviews, risk mitigation, and SOP/dashboard adoption
- Drive deprecation of manual or legacy tools and improve documentation standards
Data & Insights Enablement
- Partner closely with the Data team to develop centralised dashboards, metrics, and insights for Commercial and Operations teams
- Enable data-driven decision-making through timely and actionable reporting
Requirements
- Minimum 4 years of experience in corporate account management, strategy & operations, or a similar role within the FMCG or related industry
- Proven ability to manage cross-functional portfolios with P&L impact
- Strong capability in KPI decomposition, roadmap planning, and stakeholder influence
- Excellent structured communication and problem-solving skills
- Bachelor's degree in Business, Management, Engineering, or a related field (or equivalent relevant experience)
- Strong in Strategic thinking with strong execution capability, Stakeholder management and influence without authority, Structured, data-driven decision-making, Bias for action in ambiguous and fast-paced environments.
- Proficiency in English and Bahasa Melayu
