Corporate IT Support

Order Requirements

• Provide on-site and remote IT support for employees and contractors of the company, including macOS/macOS device (MacBook) and Windows software and PC support.
• Provide software support and troubleshooting for macOS and Windows operating systems.
• Apply basic hardware troubleshooting skills to quickly diagnose and resolve common issues with Windows and Apple devices.
• Strong troubleshooting skills for common applications, including Zoom, Slack, Google Chrome, and Google Workspace.
• Provide AV support for meeting rooms, event spaces, and office technology.
• Conduct weekly IT onboarding sessions for new hires.
• Refresh and reconfigure offboarded laptops for reuse.
• Perform basic administration of applications such as Google Workspace, Slack, and Okta, including troubleshooting.
• Create clear, concise, and high-quality documentation and knowledge base articles suitable for all audiences.
• Manage complex requests by triaging and prioritizing effectively, escalating only when necessary.
• Thrive in a startup environment, managing ambiguity and collaborating across teams regardless of hierarchy.
• Serve as a local IT point of contact and represent the IT team to vendors, employees, and contractors.
• Safely lift and handle IT equipment such as monitors, desktop PCs, and related hardware for desk setups, moves, or installations as required.

Order Details

• Exceptional customer service and hospitality skills.
• Strong written and verbal communication skills.
• Excellent documentation skills with attention to clarity and structure.
• Experience supporting and troubleshooting MDM solutions across macOS and Windows environments.
• Experience administering tools such as Google Workspace, Okta, Confluence, Jira, and Zoom.
• Strong proficiency in Slack and chat-based support.
• Solid understanding of Google Workspace and Slack fundamentals.
• Strong technical troubleshooting skills covering both hardware and software.
• Intermediate networking knowledge, including common Wi-Fi and connectivity issues.
• Experience working in high-growth multinational tech companies, with cultural awareness and adaptability.
• Strong multitasking ability and capacity to manage competing priorities.