Role Overview
As a Corporate F&B Sales Manager, you will take charge of driving revenue and managing key client relationships. This is a hands-on sales role focused on closing deals, growing accounts, and ensuring every client experience reflects Shake Shack's premium and welcoming brand.
What You'll Do
Own Sales Performance
- Drive catering and corporate sales to meet and exceed targets (monthly, quarterly, annual)
- Develop and execute sales strategies focused on conversion, retention, and account growth
- Focus on high-value opportunities and repeat business growth
Lead & Develop the Sales Function
- Provide day-to-day guidance, direction, and support to the corporate sales team
- Set clear KPIs, monitor performance, and drive accountability within the team
- Coach team members on client handling, negotiation, and closing techniques
- Foster a proactive, responsive, and service-driven sales culture
Manage Key Client Relationships
- Build strong partnerships with corporate clients, event organisers, and institutions
- Act as the main contact for key accounts and ensure excellent service delivery
- Turn one-time clients into long-term partners
Lead Sales Execution
- Oversee proposals, negotiations, and deal closures
- Ensure timely responses and high-quality client communication
- Work cross-functionally to deliver tailored solutions
Own Reporting, Forecasting & Insights
- Oversee and consolidate weekly and monthly sales reports
- Track key metrics: revenue, conversion rates, pipeline value, and client retention
- Develop accurate sales forecasts and provide visibility to management
- Analyze sales data, client trends, and performance gaps to recommend actionable improvements
- Ensure proper documentation and maintenance of CRM / client database
Collaborate for Excellence
- Partner with Operations, and Outlet teams to ensure flawless execution
- Uphold Shake Shack's quality, service, and brand standards in every order
- Support and guide team members where needed
Key Performance Indicators (KPIs)
- Achieve overall corporate sales and profitability targets
- Meet monthly and annual sales targets
- Ensure proposals and quotations are prepared within 48 hours
- Maintain active prospecting and client engagement activities on a weekly basis
- Timely submission of sales reports, forecasts, and management updates
- Ensure on-time submission of business presentation decks and sales materials
What We're Looking For
- Diploma/Degree in Business, Hospitality, Marketing, or related field
- 5–7 years of experience in F&B, hospitality, catering, or B2B sales
- Proven ability to achieve sales targets and manage key accounts
- Strong negotiation and relationship management skills
- Confident, proactive, and results-driven
- Able to balance strategic thinking with hands-on execution
- Proficient in Microsoft Excel, Word, and PowerPoint
- Able to work independently
- Passion for delivering great customer experiences
Why Join Us
- Be part of a globally loved brand with strong local growth
- Work in a dynamic, people-first culture
- Opportunity to shape and grow our corporate sales segment
