Assist employees with SAP navigation, SAP-related queries, issue troubleshooting, basic system navigation guidance and functionality questions.
Support business users in understanding budget control, cost allocation structures, WBS setup, and project cost reporting concepts within SAP.
Support in maintaining master data integrity and compliance by advising users on correct SAP usage and identifying potential data or process issues (without performing transactional entries).
Liaise closely with IT teams and SAP Technical / Functional Consultants for system issues, enhancements, and change requests.
Able to resolve minor technical issues or escalate complex problems to IT teams and SAP Technical / Functional Consultants.
Participate in testing, validation, and user support activities related to SAP changes or upgrades when required.
Generate and extract SAP data for analysis and reporting as requested by departments.
Ensure accuracy and compliance with company data standards.
Conduct basic SAP user training and knowledge-sharing sessions, including guidance on standard operating procedures and system best practices for new users and refresher sessions for existing users.
Develop and maintain user guides and FAQs for common SAP tasks.
Monitor user access and report anomalies to IT team.
Track and document user issues for continuous improvements and upgrades.
Assist on new implementation/improvement for SAP to enhance project reporting.
Maintain the Cost Control WBS structure with Budget Allocations in SAP.
Maintain the Approved Commitment records in SAP.
Ensure optimal performance of cost report, dashboards and financial extracts.
Guide and support employees in understanding and correctly performing key inventory and service transactions (e.g. Goods Receipt, Goods Issue, Service Entry Sheet) in SAP, without executing transactions on their behalf.
Coordinate with users to monitor readiness and completeness of PO/WO/RO and Goods/Service Receipts in SAP, ensuring data accuracy and timely processing by responsible functions.
Job Requirement:
Minimum 2-3 years working with SAP systems in a support or technical role.
Diploma/Degree in IT, Computer Science, Engineering, Business, or related field.
Intermediate level of SAP Basis or HANA system (PS, MM, preferred).
Fluent in written and spoken English language.
High computer literacy, specifically Microsoft Excel and SAP reporting tools.
Strong attention to detail and data accuracy.
Strong communication and problem-solving skills.
Ability to train and guide non-technical users.
Demonstrated effectiveness in prioritizing multiple tasks and meeting deadlines.
Strong coordination skills with Cost Control, Finance, SCM, HR, Project Management and other stakeholders.
