The Country Operational Manager is responsible for managing and monitoring team performance related to availability and inventory levels alongside purchasing activities of numerous parts across a variety of product types (MRO).
On-Site Team Manager
- Monitor team performance to establish business indicators.
- Remove/mitigate roadblocks for operational success
- Support the team by directing, giving feedback, and making suggestions.
- Provide team training and certification, as well as ensure employees access to systems.
- Responsible for employee empowerment, recognition
- Responsible for QM review and implementation on-site
- Responsible for implementing operational strategies and achieving operational goals
Operational Support
- Responsible for the success of ongoing operations by monitoring and verifying that every step of the supply chain is executed efficiently to ensure stock availability
- Responsible for the successful implementation of the various processes facing the customer, supplier, warehouse, and transportation.
- Drive to resolution of all operational/commercial problems related to the site.
- First point of escalation of all ongoing site operational level issues
- Make decisions with the awareness of the impact on the overall success and profitability of the organization
- Communicate up, down, across the organization, with customers, suppliers, warehouse, transportation, and all other relevant stakeholders.
- Will act as backup for missing resources or skills.
- Owns financial reconciliation of customer records for payment
- Provide recommendations for continuous improvement
- Adhere to company policy and implement the agreed methodology on the operational level.
Requirements:
Skills:
- Effective and clear communication skills.
- Excellent interpersonal skills
- A Strong logical thought process and critical decision making
- Positive attitude, energetic, and promotes teamwork and collaboration.
- Ability to mitigate and resolve conflicts/issues in a timely manner
- Results-oriented and self-motivated
- Strong analytical skills with a focus on critical thinking and business process management
- Medium-level Microsoft skills (Excel, Word, PPT)
- Technical Knowledge: an understanding of the definitions and formulas of the key inventory metrics, experience with both inventory management and high volume purchasing or multiple parts (must).
- Leadership and coaching skills
- Projects management and leading initiatives to closure
- Travel between the sites in Malaysia and Singapore is required for this role.
Education:
Bachelors degree is required, or approximately 5-7 years of related experience in management, supply chain, logistics management, order fulfillment, and planning.
Experience:
- 5-7 years of experience in operational management and process optimization.
- 5-7 years of experience in people management
- Inventory, logistics, and supply chain management
- People management
- Intermediate Microsoft Office level (Excel, Word, PPT)
- Customer service
