Mission
Direct the creative department to deliver excellent client work, while building a high-performing team with the capacity to serve all our retainer clients and projects. Ensure projects meet TCI's standards of excellence, deadlines, and profitability goals.
Monthly Salary Range
RM 8,000 - RM20,000 (highly depending on work experience, skill sets, and job fit)
Requirements and Outcomes
1. Minimum 3 years of proven leadership experience in a Creative or Marketing team
- Direct oversight of multidisciplinary functions: Videography, Graphic Design, Web Design/Development, SEO, and Paid Ads
2. Foster Team Growth and Empowerment
- Design and implement career growth plans, regular 1:1s, and performance reviews that develop leadership, ownership, and skill advancement within the creative team.
3. Refine Creative Team processes by the end of the year
- Work closely with the creative team to document, refine, and implement all creative processes in TCI in order to level up our creative processes.
4. Deliver Creative Excellence (Quality at 9/10)
- Maintain consistent quality standards and push work to meet client goals. Establish a creative review rhythm and inspirational feedback loops to push the team beyond client expectations.
5. Maintain Team Perceived Value rating (via internal surveys) at 9.0
- Achieve a 9.0+ Team Perceived Value rating by fostering trust, providing feedback, and driving team satisfaction.
Competencies
- Time Management: Expert at planning and meeting deadlines efficiently.
- Creative Leadership: Skilled at leading teams to deliver top-notch creative work.
- Strong Communication: Clear and professional in writing and speaking.
- Organized and Detail-Oriented: Exceptional focus on accuracy and task prioritization.
- Adobe Suite Proficiency: Confident with Illustrator, Photoshop, Premiere Pro, etc.
- Website Updates: Capable of completing basic updates with ease.
- Design Expertise: Sharp eye for improving & elevating all types of creative work
- Client Relations: Skilled in managing client communications to keep them happy
- Team Player: Driven, eager to learn, and thrives in a collaborative environment.
- Team Mentorship and Empowerment: Passionate about developing others. Capable of turning feedback into growth, creating leadership opportunities, and promoting autonomy within the team.
We're looking for someone who fits our values:
1. Unimpeachable Character
- We don't gossip
- Clarity is kindness
- We act in TCI's best interest
- We uplift, we don't teardown
- We do what we say we will do
- We trust & depend on each other
- We do what is right, not what is easy
- How we do anything is how we do everything
2. Level 10 Humility
- We do not worry
- Think in decades
- We make mistakes
- We raise our hands
- We see it, own it, do it
- We practice radical candor
- We take extreme ownership
- We don't assume; always ask
- We lead with context not control
- We fix the process, not the person
- We come to serve, not to be served
- We consider others more important
3. Competitive Greatness
- We try harder
- We eat the frog
- We are resilient
- We are only at 40%
- We fight mediocrity
- We are always improving
- We obsess over our clients
- We make people say Wow!
- We are ridiculously responsive
- We default to purposeful action
- We eliminate, automate, delegate
- We care most about the final inch
- We constantly exceed expectations
- We pursue perfection to catch excellence
