Provide timing and reliable analysis of receivable performance to the Business to assist them in understanding the direct impact of the collection against Sales.
With Collection Worklist, work queue under each credit representative must be completed with reliable information captured in the system.
Manage ageing portfolios and proactively follow up on overdue accounts. Calling customers to obtain overdue settlement plan.
In control on the daily order release for accounts which exceeded credit limit and consist of overdue debts. Ensure proper judgement & approvals being obtained before conducting order release based on credit risk.
Follow up status for long overdue debts to ensure all debts are being acknowledged and action being taken.
Bad Debts Reserve and Write Off should be handled timely as per Credit policy. Justification on the reserve made should be done with business & finance team.
Coordinate with PPG third collection agency to assist on collection of overdue debts for recovery process.
Coordinate with manager to complete monthly DSO reports with reliable & accurate comment and submit on time.
Take credit card payments, store approval code & inquiries upon receiving request from customer.
Process improvement - continuously improve processes for efficiency and accuracy.
Requirements :
Bachelor's degree in Finance, Accounting, Business Administration, or a related field is preferred.
Minimum 2– 4 years of experience in Accounts Receivable, Credit Control, or Collections.
Experience working in a hybrid or shared services environment.
Willingness to work on a rotating shift schedule
Availability to support weekend operations when required.
Follow Australia and New Zealand public holidays.
Prior exposure to supporting Australia/New Zealand or other international markets is an added advantage.
Organized, analytical and able to work under pressure.
Excellent interpersonal, communication and presentation skills while proficiency in verbal & written English is a must.
Good analytical and problem-solving abilities.
Resourceful and a team player with the ability to work independently in a dynamic and challenging environment.
