Lead and manage a team responsible for administering accounts receivable for self-pay accounts.
Provide guidance and ensure timely follow-up on collections to minimize the risk of bad debts.
Address inquiries effectively and support the team with clear direction to achieve KPIs.
Ensure all invoices and supporting documentation are accurately prepared and delivered to customers or patients on time.
Oversee and ensure proper reconciliation of bank statements and payment platforms, including Flywire, iPay88, and other payment methods.
Job Responsibilities
Plan, organize, and motivate the team to actively follow-up on all outstanding debts reflected in the Ageing Report.
Ensure the team maintains accurate, up-to-date, and systematic records (both manual and electronic) of weekly and monthly collection activities for management review.
Identify and escalate potential uncollectible accounts, slow payers, or complex cases by providing timely updates to Management, Customer Care, and Legal department.
Handle and resolve cases involving problematic self-pay customers through professional communication and engagement.
Negotiate and arrange installment plans or settlements with self-pay customers to recover outstanding balances.
Generate deposit top-up reports and communicate findings to the team to support collection follow-ups.
Ensure patient adjustment forms (e.g., administrative discounts, write-offs) are processed in compliance with established policies and procedures.
Review discount proposals submitted by the team via Customer Service before escalating to Management for approval.
Coordinate with the Legal department to compile and escalate cases requiring legal action.
Job Requirements
Degree or Diploma in Finance/Accountancy or equivalent.
Minimum 8 years of working experience at a managerial level in credit control of a medium to large-sized organization.
Experienced in leading a team of at least 10 staff.
Working knowledge of computerized systems for billing and registration.
Knowledge of hospital information systems and management of multiple customers would be an added advantage.
Good interpersonal, compassion, negotiation and communication skills.
Effective decision-making and problem-solving skills.
Good analytical skills, especially in Microsoft Office.
Required to work 1/2 day (AM) on every Saturday during probation.
Hiring process:
Average processing is around 2 to 4 weeks.
Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.
