Manage and execute debt recovery strategies for Consumer Products/FMCG accounts, ensuring alignment with CCR Networks established procedures and legal requirements.
Conduct thorough investigations of delinquent accounts, utilizing available resources and databases to locate debtors and assess their ability to repay outstanding debts.
Negotiate payment plans and settlements with debtors, employing strong interpersonal and communication skills to achieve optimal recovery outcomes while adhering to ethical and legal guidelines.
Maintain accurate and up-to-date records of all collection activities, including communication logs, payment arrangements, and legal actions, within the company's debt recovery system.
Collaborate with internal teams, including legal and operations, to escalate complex or high-value cases, providing necessary documentation and support for further action.
Ensure compliance with all relevant debt collection laws and regulations, including the Financial Services Act and Personal Data Protection Act, to mitigate legal risks and maintain the company's reputation.
Prepare and submit regular reports on debt recovery progress, highlighting key performance indicators, challenges, and recommendations for improvement to the Credit Recovery Manager.
Job Requirements
Diploma holder with a strong academic record; fresh graduates are encouraged to apply.
Proficiency in both Bahasa Malaysia and English is essential, with excellent verbal and written communication skills.
Demonstrated ability to negotiate effectively and resolve complex debt recovery issues, adhering to established legal guidelines and industry best practices within the Consumer Products/FMCG sector.
Strong interpersonal skills to build rapport with debtors and internal stakeholders, fostering collaborative relationships to achieve recovery targets.
Energetic and highly motivated individual with a proactive approach to problem-solving and a commitment to achieving collection goals.
Solid computer literacy, including experience with debt collection software and Microsoft Office Suite.
Comprehensive understanding of debt collection laws and regulations in Malaysia, ensuring all recovery activities are compliant and ethical.
