About ThoughtFull:
ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.
ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!
Responsibilities:
(Professional training will be provided)
- Provide psychological first aid (attend, de-escalate/escalate and intervene) to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese
- Provide accurate and up-to-date information to callers/individuals accordingly.
- Collect accurate data about calls and callers with proper record keeping.
- Monitor and manage the company's customer service/ticketing platform, ensuring timely handling of app bugs and support requests
- Supported by the in-house clinical team in administrative processes and psychological case management
Engagement Arrangement:
- This is a 1-year contract position, automatically renewable
- Working hours: Monday to Thursday, 6AM - 6PM
- Public holidays: You are required to work on public holidays that fall on your shift, compensated at 2x the usual shift rate
- Mode: Fully remote
- Compensation: RM3318/ month (non-negotiable as calculated based on shift rate)
- Start date: Immediately or with 1-week's notice
Requirements
- Preferably have a degree qualification in any field.
- Fluent in English, Malay, Mandarin and Cantonese
- Must be punctual, reliable and able to work varying shifts.
- Have sufficient digital and computer literacy and a meticulous record keeper.
- Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality
- Open to learning; committed and motivated to learn and improve.
- Fresh graduates are encouraged to apply. This is an entry-level role
Benefits
- Opportunity to make a positive impact and save lives
- Work in a leading mental health tech company in SEA
- Partner with us to make mental healthcare accessible to all
