The Critical Facility Manager is accountable for the safe, compliant and reliable operation of the site's missioncritical infrastructure. This role provides operational leadership, technical governance and disciplined execution to support uptime commitment and our expectation of conciergelevel customer service.
The position leads daytoday critical facilities operations through the Electrical and Mechanical Critical Operations Supervisors, ensuring consistent shift execution, strong operational control and effective escalation management for significant events or multidiscipline issues. The Critical Facility Manager ensures operational readiness, procedure quality, risk management, vendor performance and returntoservice governance, and participates in a rotating oncall roster to provide afterhours escalation and incident support.
Responsibilities
Uphold 100% uptime objective through disciplined operational leadership, oversight and governance of missioncritical infrastructure.
Provide daytoday operational leadership of the FM team through Electrical and Mechanical Supervisors, ensuring consistent standards across all shifts and 24/7 coverage.
Maintain realtime situational awareness of plant condition, redundancy state and key risk indicators using BMS/EPMS visibility, shift communications and field verification.
Act as the primary escalation point for significant events and multidiscipline technical issues, ensuring timely stabilisation and clear stakeholder updates.
Ensure safe and compliant operation of all critical mechanical and electrical systems, including distribution, UPS, generators, cooling infrastructure and fire/life safety systems.
Lead and govern incident response and recovery activities, including acting as incident manager when required, and ensuring structured postincident reviews.
Govern operational documentation and execution standards, including SOPs, MOPs, EOPs, handover quality, alarm handling and operating boundaries.
Oversee work control and safe systems of work including permittowork, isolations/LOTO, risk assessments, method statements and returntoservice validation.
Coordinate and oversee planned maintenance and critical activities that impact availability or redundancy, ensuring safe planning, communication and returntoservice confirmation.
Direct and monitor vendor activities affecting critical systems to ensure safe execution, compliance and correct postwork configuration.
Ensure CMMS and operational data remain accurate, complete and compliant for audits and operational decisionmaking.
Identify systemic risks, recurring issues, capacity constraints or documentation gaps and drive mitigations.
Support minor works and operationallyled improvements, ensuring changes are controlled, tested and documented prior to operational acceptance.
Ensure training, competency and authorisation requirements for the FM team are defined, achieved and maintained
Produce a monthly FM report focused on FM team performance, incidents, risks, training/authorisations, vendor performance (operational) and continuous improvement.
Requirements
Proficiency with BMS/EPMS, CMMS and operational data systems.
Riskbased decisionmaking aligned to safety, compliance and availability.
Continuous improvement mindset focused on reliability and operational excellence.
Strong governance of work control, PTW/LOTO, risk assessments and returntoservice validation.
Electrical, Mechanical/HVAC/Refrigeration trade qualification (Cert III/IV) or relevant engineering qualification recognised in Australia.
Experience leading operations in data centres or other missioncritical environments.
Strong understanding of critical electrical and mechanical systems including distribution, backup power, cooling and fire/life safety.
