MOMOYO Malaysia is hiring Retail Operation Executive !!
Location: Setiawalk Puchong
Job Description:
CRM & Membership Operations
- Develop and implement CRM strategies to increase customer engagement, loyalty, and retention
- Analyze membership data to gain insights and support targeted marketing campaigns
- Manage and monitor the performance of membership programs, benefits, and point systems
- Plan and execute member-exclusive campaigns and personalized engagement initiatives
- Coordinate with teams to optimize member experience across all touchpoints
- Provide regular CRM reports and insights to management, including ROI and KPIs
Retail Store & Campaign Support
- Support the planning and execution of in-store promotions and member-centric campaigns
- Coordinate with stores to ensure smooth execution of campaigns and activities
- Supervise and guide stores in delivering consistent brand and customer experience
- Assist in managing store maintenance and merchandising display standards as needed
- Participate in innovation planning, providing insights from CRM and customer behavior data
- Perform any other ad hoc tasks related to CRM or retail operations as assigned
Job Requirements:
- Candidate must possess at least a Diploma/Degree in any fields
- Fresh graduates are welcome to apply for executive role as on-job training will be provided
- Good communication, interpersonal and training skills
- Candidate must possess own transport and willing to travel within Malaysia
- Required language(s): English and Mandarin (Due to nature of business)
Staff Benefits:
- 13th Month Bonus
- Performance Bonus
- Extra Paid Leave (During New Year)
- Encashment of Leave (Annual Leave)
- Medical Coverage
- Parking Subsidy
- Dental Coverage
- Birthday Leave
