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Shopee

Cross Border Cluster Management (Shopee)

Shopee
Malaysia
5-7 Years

This job is no longer accepting applications

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  • Posted 3 months ago

Job Description

Job Description:

  • Own cluster's topline and bottom line targets and KPIs
  • Drive categories specific strategies and business initiatives
  • Overall management of the business top and bottom line and collaborating strongly with cross-functional teams to drive operational improvements.
  • Analyze key metrics and performance indicators to identify areas for improvement and implement initiatives to optimize cluster performance.
  • Lead and inspire a team of cluster management associates and operational staff, providing guidance, support, and mentorship to drive individual and team performance.
  • Collaborate closely with other departments such as marketing, campaign, projects to align strategies and initiatives that support cluster growth and operational efficiency.
  • Develop and execute strategic plans to drive growth, improve operational efficiency, and enhance customer satisfaction within each cluster.
  • Monitor and manage the day-to-day operations of clusters, ensuring adherence to company policies, standards, and operational KPIs.

Requirements:

  • At least 5 years of working experience in ecommerce operations, with a proven track record in leadership roles managing operational teams.
  • Deep understanding of ecommerce industry trends, customer behavior, and competitive landscape.
  • Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and make data-driven decisions.
  • Demonstrated leadership skills with the ability to inspire and motivate teams, foster a collaborative work environment, and drive results.
  • Excellent communication and interpersonal skills (both English and Thai), with the ability to effectively interact with stakeholders at all levels of the organization.

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Ecommerce Operations
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 126020603

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Last Updated: 16-10-2025 01:58:47 PM
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