CS - Korean + Mandarin Speaker

We're hiring Multilingual CS Agent (Korean + Mandarin)

[Open for Local Malaysian Only]

Location: Selangor (Near MRT Bandar Utama/One Utama)

Salary: Up to RM 8,000 (inclusive of language allowance)

Start: Immediate Joiners Only

We are urgently looking for local Malaysian candidates with strong Mandarin and Korean language proficiency to join a Global Delivery Center supporting international markets.

This role focuses on delivering high-quality customer support across multiple channels (phone, email, chat, portal) while handling complex, high-impact cases.

Key Responsibilities:

- Deliver exceptional customer support across phone, email, chat, and portal

- Understand customer needs and translate them into appropriate service actions

- Perform issue identification, troubleshooting, and Root Cause Analysis (RCA)

- Take full ownership of cases and drive resolutions end-to-end

- Handle escalated and complex cases with professionalism and empathy

- Collaborate with internal teams, partners, distributors, and vendors

- Identify process improvement and automation opportunities

- Share knowledge and best practices with the wider team

Supported Markets & Working Hours

[8:00 AM 5:00 PM/9:00 AM 6:00 PM]

Korean & Mandarin Markets (China, Taiwan, Hong Kong)

Work Arrangement

First 6 months: 100% onsite (training + transition period)

Post steady state: Hybrid (2 days WFH per week)

Training:

1 month formal training

1 month ramp-up period

Requirements

- Local Malaysian candidates only

- Korean (TOPIK 5/6) + Mandarin (Speak, Read & Write)

- Experienced in Customer Service is a must

- Excellent business English communication skills

- Strong analytical, problem-solving, and multitasking abilities

- Customer-focused mindset with ability to handle complex situations

- Comfortable working in a fast-paced, global support environment

- Intermediate MS Office skills (Excel: VLOOKUP, Pivot Tables, formulas)

- Language assessment required (Mandarin / Korean)

Apply Now! Send your CV to :

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