This role is responsible for ensuring accurate invoice processing, resolving billing-related queries, and supporting seamless coordination with customers, internal stakeholders, and international offices.
Client Details
Our client is an established organisation with a significant regional and international footprint, the company supports businesses through a broad range of operational and service capabilities across multiple industries. With decades of experience and a strong presence in key markets, it is recognised for delivering reliable solutions that help organisations improve efficiency, optimise processes, and support their growth objectives.
The organisation works closely with customers to address complex operational requirements, combining industry expertise, extensive networks, and a customer-centric approach to deliver consistent outcomes. Its reputation has been built on long-term partnerships, operational excellence, and the ability to adapt to evolving business environments.
Description
Billing & Invoice Management
- Process and manage customer invoices accurately and within agreed service level timelines.
- Review billing information, rates, and supporting documentation to ensure invoice accuracy and completeness.
- Maintain and manage job files to support efficient billing and revenue processes.
- Ensure all billing activities comply with internal procedures and quality standards.
Customer Support & Query Resolution
- Investigate and resolve invoice-related queries, discrepancies, and disputes in a timely and professional manner.
- Liaise with customers, internal teams, and international offices to resolve operational and billing issues.
- Act as a key point of contact for billing-related enquiries and service requests.
Operations & Coordination
- Coordinate closely with global stakeholders to ensure smooth execution of operational and billing activities.
- Prioritise workload effectively to meet deadlines and business requirements.
- Support urgent operational requests and contribute to maintaining service excellence.
- Collaborate with team members to identify process improvements and enhance operational efficiency.
Reporting & Quality Assurance
- Ensure the accuracy and integrity of billing data and records.
- Support tracking and reporting of operational KPIs when required.
- Identify recurring issues and recommend solutions to reduce errors and improve customer experience.
Profile
Qualifications
- Diploma or Bachelor's Degree in Business, Logistics, Supply Chain, Finance, Accounting, or a related discipline.
- Relevant work experience may be considered in lieu of formal qualifications.
Experience
- Experience in customer service, billing, invoicing, operations, or shared services environments.
- Exposure to freight forwarding, logistics, shipping, or supply chain operations is highly advantageous.
- Familiarity with costing, billing, or revenue processes is preferred.
- Experience working in a multinational or global environment is a plus.
Skills & Competencies
- Strong attention to detail and commitment to accuracy.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple priorities and work effectively under tight deadlines.
- Proficiency in Microsoft Excel and Microsoft Office applications.
- Experience with freight forwarding or operational systems (e.g., CargoWise) is an advantage.
- Strong command of written and spoken English.
Job Offer
- Contract: 6 Months
- Based in Bayan Lepas, Penang
- Opportunity to work within a global operations environment.
- Exposure to international stakeholders and cross-border processes.
- Development of expertise in billing, customer support, and operational coordination.
To apply online please click the Apply button below. For a confidential discussion about this role please contact Ariff Kamri on +603 2302 4124.
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.
