Are you passionate about delivering top-notch customer service Do you thrive in a dynamic, fast-paced environment If so, we invite you to join us as a
Customer Care Consultant (CCC) and be part of a high-performing team!
As a
Customer Care Consultant, you will be the first point of contact for our customers, ensuring that every interaction is handled efficiently, professionally, and with a positive impact.
1. Key Responsibilities :
Customer Interaction :
- Handle customer inquiries regarding products and services.
- Provide the best possible solutions based on customer needs.
- Maintain service quality with prompt and professional responses.
Account & Service Management :
- Assist customers with managing their accounts and services.
- Process requests such as account updates and auto-debit setups.
Complaint Handling :
- Address customer complaints with empathy and ensure timely resolutions.
- Ensure all complaints are handled in compliance with Service Level Agreements (SLA).
Crisis Management :
- Deliver outstanding service, especially during high-demand periods.
- Resolve customer concerns quickly and effectively.
2. Requirements :
Education : SPM/Diploma/Degree
Experience :
- Fresh Graduates (Degree holders)
- Diploma with a minimum of 6 months of experience
- SPM with a minimum of 2 years of experience
Language Proficiency : Fluent in
English and Bahasa Malaysia
Skills :
- Excellent communication and interpersonal skills
- Strong problem-solving mindset
- Ability to handle high-pressure situations while maintaining accuracy
- Proficiency in MS Office and CRM software
Availability :
- Rotational Shifts (Monday - Sunday)
- Willing to work on weekends and public holidays
Working Hours: Monday- Sunday (rotational shift, including PH)
- 8am to 5pm/ 9am to 6pm
- 12pm to 9pm/ 10am to 7pm
Mode: Fully Work from Office
Job Location : Plaza Sentral, KL Sentral
Why Join Us
- Competitive Salary : RM 1,800 during probation, up to RM 2,600 after 5 months confirmation
- Incentives : R&R RM 200
- Health Insurance Coverage
- Structured Training Programs for Skill Development
- Career Growth Opportunities within the Organization
How to Apply
If you're a dedicated, results-driven individual with a passion for customer service, wed love to hear from you!
Submit your application today and take the next step in your career journey!
