Customer Care Executive Cum Food Sampling Specialist

Job Description

PRIMARY RESPONSIBILITIES

• Manage and follow up on day-to-day customer enquiries, ensuringtimelyandaccurateresponse.
• Coordinate and execute scheduled sampling activitiesin accordance withSGS SOPs and client requirements.
• Ensure all activitiescomply withISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements.
• Support business growth through effective customer engagement and service delivery.

SPECIFIC RESPONSIBILITIES - CUSTOMER CARE

• Responsible for sample handling from sample collection to sample registration
• Maintain and develop Key Accounts, including building long-term customer relationships.
• Collaborate with internal teams to ensure smooth service delivery.
• Identifyopportunities to promote SGS services and expand business scope.
• Monitor KPI compliance for response time and service quality.

SPECIFIC RESPONSIBILITIES - SAMPLING & FIELD OPERATIONS

• Conduct food, water, swab, and air samplingin accordance withSGS SOPs.
• Perform hygiene audits based on specified checklists.
• Ensure proper sample identification, labeling, and documentation.
• Submit samples tolaboratorywithin required timelines.
• Ensure timeliness and accuracy in field execution and reporting.
• Handle customers professionally during onsite activities.

Qualifications

• MinimumDiploma in Science, Customer Care, or related field.
• 1-3 years of relevant experience fresh graduates encouraged to apply.
• Experience in laboratory, sampling, or customer-facing roles is an advantage.
• Able to work independently with minimal supervision.
• Willing to travel to client sites whenrequired

Additional Information

Please share details of your expected salary, notice period and current staying location under Message to Hiring Manager. Shortlisted candidate shall received a call to discuss further. Thank You!