CUSTOMER CARE EXECUTIVE

Job Description

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Qualifications

• Minimum educations STPM, Diploma or others.
• Minimum 5 years experience in documentations and well understand standard operating procedure.
• Good interpersonal skill and with good track record in the company.
• Has positive attitude to learn.
• Fluent in spoken Mandarin written proficiency is an added advantage

Additional Information

• Show interest in company's success.
• Able to coordinate and motivate.
• Able to understand and speak basic English and national language.
• Good communication and interpersonal skills.
• Able to build trust, respect and confidentiality.
• Acts quickly and decisively able to make tough calls.
• Creative and Innovative
• Teamwork.
• Integrity.