Be a part of something BIG!
We are looking for a
Customer Care Officer who thrives in a fast-paced digital environment and enjoys engaging customers through chat and voice interactions. This role supports
GOMO Operations across Mobile and Broadband services for both Business and Consumer segments, playing a key role in delivering seamless support for enquiries, billing, and technical assistance.
Make An Impact By
- Handling incoming and outgoing customer enquiries via chat, voice, and other channels
- Processing service applications and coordinating back-office or self-service requests
- Following up on and resolving customer issues and complaints to ensure timely and satisfactory closure
- Identifying cross-sell and up-sell opportunities while meeting KPIs and SOP requirements
- Working closely with team members and leaders to achieve service quality and productivity targets
- Participating in team meetings, buzz sessions, and continuous improvement initiatives
- Escalating unresolved issues according to established procedures
- Supporting team operations through buddy/mentor roles, ad-hoc projects, and other assigned duties
Skill For Success
- At Minimum SPM / STPM or Diploma in Business Administration or a related discipline
- Minimum 1 year of relevant experience in a contact centre environment
- Fresh graduates are welcome to apply
- Strong customer service mindset with good English proficiency and interpersonal skills
- Team-oriented, proactive, and able to perform well in a fast-paced, high-pressure environment
- Flexible with work schedules, including extended hours when required
- Proficient in MS Office and able to work independently
Your Career Growth Starts Here. Apply Now! 
