Job Title: Customer Care/Property Management Assistant
Job Summary:
The Property Management Assistant will support the property management team in the efficient and effective management of residential and commercial properties. This role involves administrative tasks, tenant communication, property maintenance coordination, and financial record-keeping. The ideal candidate is organized, detail-oriented, and possesses excellent communication and problem-solving skills.
Key Responsibilities:
· Administrative Support:
- Assist with the preparation and maintenance of property management documents, including leases, contracts, and reports.
- Maintain and update property management software and databases with tenant information, lease details, and maintenance records.
- Handle incoming calls, emails, and correspondence related to property management inquiries.
- Schedule and coordinate appointments, meetings, and property viewings.
· Resident/Tenant Relations:
- Act as the first point of contact for tenants, addressing their concerns, questions, and requests promptly and professionally.
- Assist in the tenant move-in and move-out process, including conducting property inspections and ensuring all documentation is completed.
- Help resolve tenant issues and complaints, escalating to the property manager when necessary.
· Property Maintenance:
- Coordinate with maintenance staff and external contractors to schedule repairs, maintenance, and inspections.
- Track and follow up on maintenance requests to ensure timely completion.
- Conduct regular property inspections to identify maintenance needs and ensure compliance with safety and health regulations.
· Financial Management:
- Assist in the collection of rent, fees, and other payments from tenants.
- Maintain accurate financial records, including tracking expenses, processing invoices, and preparing financial reports.
- Assist with budget preparation and financial planning for property management.
· Compliance and Legal:
- Ensure compliance with local, state, and federal property management regulations and laws.
- Assist in the preparation and management of legal documents related to property management, such as eviction notices and lease agreements.
- Stay updated on changes in property management laws and regulations.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree in business, real estate, or a related field preferred.
- Previous experience in property management, real estate, or a related administrative role.
- Proficiency in property management software and Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of local, state, and federal property management regulations is a plus.
Working Conditions:
- Full-time position, with occasional evenings or weekends required for AGMs, committee meeting, property showings or emergency maintenance issues.
- Primarily office-based with regular visits to properties for inspection, resident and tenant interactions.
