CUSTOMER CARE REPRESENTATIVE

Job Description

• Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
• Assist reporting manager to ensure smoothen and effective daily operation.
• Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
• Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
• Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
• Meeting the clients expectation in term of the incoming sample collection and outgoing laboratory reporting.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
• Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
• Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample.

Qualifications

• Minimum educations of SPM, Diploma or others.
• Minimum 1-2 years experience in documentations and well understand standard operating procedure fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.

Additional Information

• Flexi-Benefits and Group Insurance Coverage