At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you Then read on.
About the Role
Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints
About the Role
- Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints.
- Provide product and service information to customers and to agents and business partners as appropriate.
- Identify upselling opportunities to maintain and increase income streams from customer relationships.
- Recommend and implement programs to support customer needs.
- Resolve customer claims and complaints.
- Develop initiatives to proactively inform and educate customers.
- Coordinate customer survey with marketing team and develop improvement plans in response to customer survey.
- May develop and deliver functional / technical training in customer service-related areas.
Minimum Requirements
- Education - Diploma, Degree holder in any discipline and/or non degree holders with strong related working experience.
- Experience - Relevant experience, preferablyat least one year in Customer Service / Call Centre.
- Demonstrated experience in customer service.
- Passion for excellence with respect to treating and caring for customers.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Possess a strong work ethic and team player mentality.
- Ability to handle and manage customer complaints.
- Has a pleasant, patient and friendly attitude.
- Strong decision making and analytical abilities.
- Strong detail orientation and communication/listening skills.
- Willingness to work a flexible schedule and occasional overtime when needed.
- Fresh graduates are highly encouraged to apply.
